CM
Celene-Celesta Moonsamy
1 reviews | Active since Aug 2022
27 Jan 2025, 12:31
Double Debit of my Account
I have not missed a payment however my account was double debited.
I reached out via WhatsApp and email (it is most concerning to that you do not have a contact number) only for Vera Valentine to message me saying that a representative will contact me. This is certainly not appropriate or acceptable seeing that my money was incorrectly taken from my account. I have not had anyone contact me to address my issue and the WhatsApp message remains unread and unattended. I have other debits that must go out and your lack of response is causing me prejudice
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Replies (1)
Happy Pay's replyOfficial
06 Feb 2025, 11:17Hi Celene
We hope you're doing well.Thank you for your review .
We sincerely apologize for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regards
Happy Pay Team
We hope you're doing well.Thank you for your review .
We sincerely apologize for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regards
Happy Pay Team
Happy Pay's reply06 Feb 2025, 11:17
Official
Hi Celene
We hope you're doing well.Thank you for your review .
We sincerely apologize for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regards
Happy Pay Team
We hope you're doing well.Thank you for your review .
We sincerely apologize for the double debit on your account and any inconvenience this may have caused. As soon as you brought it to our attention, our team worked quickly to resolve the issue, and we’re happy to confirm that it was corrected on the same day.
Your refund was processed immediately, and we’ve sent all updates regarding the correction via email.
We truly appreciate your patience and understanding. Thank you for being a valued customer, and please know that we’re taking steps to ensure this doesn’t happen again.
Best regards
Happy Pay Team