IM
Itumeleng Mann-Mekoa

1 reviews | Active since Feb 2021

06 Jan 2025, 09:21

Disappointing Service and Flawed System

I recently signed up for Happy Pay and initially had trouble logging in as the code was not being sent to my phone. Once I finally logged in, I put in my banking details and set my account as primary over two days ago. Unfortunately, my bank card and spending limit have not appeared on the dashboard. When I attempt to add my banking details again, the system indicates that they already exist, yet they still do not show on the dashboard.

Contacting customer support has not resolved the issue either. They do not fully comprehend my problem, leaving me without a solution. Overall, I am very disappointed with the service.

0
Replies (1)
Happy Pay
Happy Pay's reply13 Jan 2025, 08:51
Official
Hi Itumeleng 

Kindly note that we have sent you an email , in the email we have requested for you please provide us with the details that you have use to sign up with so that we able to assist you and resolve the the above concerns .Kindly note that we have sent you an email requesting the details you used to sign up. Please provide this information at your earliest convenience so that we can assist you and resolve the concerns mentioned above.

We appreciate your prompt response and look forward to assisting you.

Kind Regards 
Happy Pay Team