Bad service and not transparent

Item: Happy Pay
Rating: 1
Author: Summer E

I made a purchase using Happy Pay on the 26th of October (the day I get paid) also paid the 30% or so upfront payment, the rest of the payment was supposed to be spread through the next 2 months, all of a sudden I received a message 2 days later that the first payment is due. How is that possible in the same month that I made the purchase, when I enquired I was told that there’s nothing they can do it’s how it works. I might as well have bought the thing cash and not bothered with Happy Pay.

Helpful (0)

Replies (1)

Happy Pay's replyOfficial

19 Nov 2024, 12:27

Hi Summer Ellington

Thank you for sharing your feedback with us. We’re sorry to hear about your experience and want to make things right as quickly as possible.

We take your concerns very seriously and have already begun looking into the matter. A member of our team will be reaching out to you directly at your earliest convenience to discuss this further and work towards a resolution.

Your satisfaction is very important to us, and we appreciate the opportunity to address this. Should you wish to share additional details in the meantime, please feel free to let us know .

Thank you for your patience and for giving us the chance to assist.

Warm regards,

Happy Pay Team

Happy Pay's reply19 Nov 2024, 12:27

Official