DISGUSTING

I went online and purchased 5 tickets for the 30th April 2019. We arrived at the entrance, gave our tickets to the guard, who then explained that the park was not open today. I was given a telephone number which I called and the person I spoke to verified the park was not open. I asked how I could have booked on their website and paid if the park was going to be closed? I was given another 2 contact telephone numbers at the park whom I have phoned and sent messages repeatedly. I have not been refunded, and as far as I am concerned, they have ****** my money. I have reported them to the Consumer Line. 3 months later and my problem has still not been resolved.