Happy Family Dentist Dr Willanie Bouwer
Unclaimed Business
|2.7|7 Reviews (last 12 months)|This business does not respond to reviews
Happy Family Dentist Dr Willanie Bouwer
Unclaimed Business
|2.7
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-60Unlikely
NPS Score
-60
Recommended: Unlikely
Review Distribution
2.7|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Adri M
1 reviews | Active since Apr 2014
10 Aug 2026, 08:22
Avoid Happy Family Dentist in Centurion at all costs!
I visited Happy Family dentist for a routine checkup because my regular dentist was fully booked. She recommended that I needed to crown a bottom molar because of grinding my teeth. I trusted her with the process and went for the prep. I should have seen red flags when she told me I had to bring the R1650 copayment in cash as she doesn't accept EFT. She prepped the molar and fitted a temporary crown on 9 July 2026. During the prep she said she had to take off some of my top bridge for the bite to fit. I was worried as my competent dentist fitted this bridge and I paid a lot for it. I made my follow up appointment for 16 July. She gave me Sensodyne toothpaste to put on the tooth if I was in pain. 5 days after the prep I emailed the dentist to ask if it's normal that I'm in so much pain. Initially I thought I could not even open my mouth to speak because of how my jaw was stretched open or because of the nerve block she injected. I thought it was normal to be in pain but after 5 days of constant excruciating pain in my jaw and both my top and bottom teeth, I emailed and I mentioned that I had pain inside the bridge that Dentist on Saxby did. Her husband, who assists her, phoned me and said I had to come in earlier. I told him I want to honour my appointment on 16 July as I could go in a day earlier. Her email reply was shockingly unprofessional: she reacted emotionally and said she can see I already decided the pain is her fault and I must rather go see Dentist on Saxby so they can sort me out. She said she was canceling my appointment. I phoned the practice and was told they gave my appointment to someone else. I told her husband that they will honour my appointment and that they are unprofessional in their reaction. I warned that I was going to report them to the dental council. They honoured my appointment. She took x rays and showed me how my sinuses are running where my teeth are rooted. She showed me lines of trauma underneath the bridge because of clenching and grinding even though I wear a mouth guard at night. She continued to fit the crown which she by the way never checked to match the colour to my own teeth like Dentist on Saxby did with the bridge. So I have this odd white blob in my mouth at the moment. I just wanted to get out of there as I already paid for the crown. This was 16 July. From there onwards I have not been without pain. It feels like she grinded my own tooth next to the bridge when took off some of the bridge as I have constant pain there and it feels rough and I am sensitive to cold and warmth. Also, I think she did not fit the crown properly as I have constant pain in that molar that she prepped. I am sensitive to warmth and cold and it feels as if a part of my tooth is exposed. The only explanation is that I think the crown is not fitted all the way over my tooth which was cut and grinded. Unfortunately my dental benefits are depleted and I cannot even go to my regular dentist to help me fix this botched up crown. It's going to be a costly mistake that I went to a dentist who has been in practice for 7 years in Centurion and trusted her to know what she was doing. I will have to redo the crown which was almost R8000 and I will have to fix my top tooth which she also damaged. If I had the money I would definitely sue this practice.
Helpful (0)
|Replies (0)AM
Adri M
1 reviews | Active since Apr 2014
10 Aug 2026, 08:22
Avoid Happy Family Dentist in Centurion at all costs!
I visited Happy Family dentist for a routine checkup because my regular dentist was fully booked. She recommended that I needed to crown a bottom molar because of grinding my teeth. I trusted her with the process and went for the prep. I should have seen red flags when she told me I had to bring the R1650 copayment in cash as she doesn't accept EFT. She prepped the molar and fitted a temporary crown on 9 July 2026. During the prep she said she had to take off some of my top bridge for the bite to fit. I was worried as my competent dentist fitted this bridge and I paid a lot for it. I made my follow up appointment for 16 July. She gave me Sensodyne toothpaste to put on the tooth if I was in pain. 5 days after the prep I emailed the dentist to ask if it's normal that I'm in so much pain. Initially I thought I could not even open my mouth to speak because of how my jaw was stretched open or because of the nerve block she injected. I thought it was normal to be in pain but after 5 days of constant excruciating pain in my jaw and both my top and bottom teeth, I emailed and I mentioned that I had pain inside the bridge that Dentist on Saxby did. Her husband, who assists her, phoned me and said I had to come in earlier. I told him I want to honour my appointment on 16 July as I could go in a day earlier. Her email reply was shockingly unprofessional: she reacted emotionally and said she can see I already decided the pain is her fault and I must rather go see Dentist on Saxby so they can sort me out. She said she was canceling my appointment. I phoned the practice and was told they gave my appointment to someone else. I told her husband that they will honour my appointment and that they are unprofessional in their reaction. I warned that I was going to report them to the dental council. They honoured my appointment. She took x rays and showed me how my sinuses are running where my teeth are rooted. She showed me lines of trauma underneath the bridge because of clenching and grinding even though I wear a mouth guard at night. She continued to fit the crown which she by the way never checked to match the colour to my own teeth like Dentist on Saxby did with the bridge. So I have this odd white blob in my mouth at the moment. I just wanted to get out of there as I already paid for the crown. This was 16 July. From there onwards I have not been without pain. It feels like she grinded my own tooth next to the bridge when took off some of the bridge as I have constant pain there and it feels rough and I am sensitive to cold and warmth. Also, I think she did not fit the crown properly as I have constant pain in that molar that she prepped. I am sensitive to warmth and cold and it feels as if a part of my tooth is exposed. The only explanation is that I think the crown is not fitted all the way over my tooth which was cut and grinded. Unfortunately my dental benefits are depleted and I cannot even go to my regular dentist to help me fix this botched up crown. It's going to be a costly mistake that I went to a dentist who has been in practice for 7 years in Centurion and trusted her to know what she was doing. I will have to redo the crown which was almost R8000 and I will have to fix my top tooth which she also damaged. If I had the money I would definitely sue this practice.
0
Replies (0)JB
HD
Hendrik D
1 reviews | Active since Dec 2015
13 Feb 2026, 08:47
Best most affordable dentist in Pretoria!
Great dentist! Dr. Willanie Bouwer is kind, compassionate and even goes so far as to give special discounted rates to help people who can not afford medical aids. The most affordable dentist in Gauteng by far!
Helpful (0)
|Replies (0)HD
Hendrik D
1 reviews | Active since Dec 2015
13 Feb 2026, 08:47
Best most affordable dentist in Pretoria!
Great dentist! Dr. Willanie Bouwer is kind, compassionate and even goes so far as to give special discounted rates to help people who can not afford medical aids. The most affordable dentist in Gauteng by far!
0
Replies (0)MM
SK
Saadiya K
1 reviews | Active since May 2013
25 Nov 2025, 12:57
Disturbing experience NOT professional at all!
If I could give zero stars, I would. I phoned this practice several times to book an appointment and was told every time that there was “no availability.” To check whether I was being treated unfairly, my husband called only a short while later, speaking Afrikaans and suddenly there was an appointment available almost immediately. The difference in treatment spoke for itself. We never set foot in the practice, but the attitude we experienced over the phone was enough to make it very clear who is welcomed and who isn’t. Nobody should have to feel they’re being judged or dismissed based on who they are. People deserve fair and equal service, and this practice failed badly in that regard. I would strongly advise others to be aware of this before choosing a dentist. ****** still loud and proud in Eldoraigne!!
Helpful (0)
|Replies (0)SK
Saadiya K
1 reviews | Active since May 2013
25 Nov 2025, 12:57
Disturbing experience NOT professional at all!
If I could give zero stars, I would. I phoned this practice several times to book an appointment and was told every time that there was “no availability.” To check whether I was being treated unfairly, my husband called only a short while later, speaking Afrikaans and suddenly there was an appointment available almost immediately. The difference in treatment spoke for itself. We never set foot in the practice, but the attitude we experienced over the phone was enough to make it very clear who is welcomed and who isn’t. Nobody should have to feel they’re being judged or dismissed based on who they are. People deserve fair and equal service, and this practice failed badly in that regard. I would strongly advise others to be aware of this before choosing a dentist. ****** still loud and proud in Eldoraigne!!
0
Replies (0)MVZ
Mrs. Van Zyl
1 reviews | Active since Dec 2022
4 Nov 2025, 12:54
Clearly never cared about helping people
Booked an appointment with the dentist for a full dental check up and to address a broken tooth which is classified as a medical emergency. Got to the appointment and explained to her my background and the reasons why I haven't been to a dentist in 16 years. She asked me to leave her practice as she had the right to choose who she takes on as patients and that she didn't feel comfortable with me. Right of admission is understood however she clearly lacks normal human empathy for patients. She just re-confirmed my dislike of dentists and the whole industry as they don't treat you with compassion. Will never recommend her practice to anyone I know
Helpful (0)
|Replies (0)MVZ
Mrs. Van Zyl
1 reviews | Active since Dec 2022
4 Nov 2025, 12:54
Clearly never cared about helping people
Booked an appointment with the dentist for a full dental check up and to address a broken tooth which is classified as a medical emergency. Got to the appointment and explained to her my background and the reasons why I haven't been to a dentist in 16 years. She asked me to leave her practice as she had the right to choose who she takes on as patients and that she didn't feel comfortable with me. Right of admission is understood however she clearly lacks normal human empathy for patients. She just re-confirmed my dislike of dentists and the whole industry as they don't treat you with compassion. Will never recommend her practice to anyone I know
0
Replies (0)SP
Salona P
1 reviews | Active since Sept 2025
22 Sept 2025, 12:15
Worst Dentist in Centurion
On Wednesday, Dr. Bouwer extracted my tooth. I followed all her after-care instructions carefully. By Friday, I started experiencing severe pain and, after consulting with my family dentist back home (to whom I sent a video of the extraction site), I was advised I have dry socket. Since Friday, I have been trying to contact Dr. Bouwer’s practice. The phone went straight to voicemail, and despite calling continuously from Monday morning at 08:00 (their advertised business hours), my calls were either ignored or rejected. Family members had to intervene on my behalf, and each one was told a different story: • One was told there were no appointments available for two months. • Another was told the dry socket occurred because I was “rejecting the antibiotics.” • A friend was told I would be referred to a specialist. When my friend tried to arrange a conference call, the practice hung up as soon as she introduced herself. When my father managed to speak to Dr. Bouwer directly, she was extremely rude, dismissive, and full of attitude. She insisted that the situation was my fault, as the antibiotics “were not agreeing with me.” When my father asked if there was absolutely anything she could do to help, she simply said “no.” Later, Dr. Bouwer messaged me on WhatsApp, admitting she did not answer my calls on Friday because she was sick, adding that she doesn’t have to be “at anyone’s beck and call 24 hours a day.” (At no point did I demand 24-hour access – I simply expected assistance during business hours.) She then questioned whether I had taken the antibiotics at all and told me no one can force her to treat a septic/dry socket. Despite previously saying there were no appointments, she suddenly offered me one for 11:30 but then stated that “for both our conveniences” it would be better if I went to a specialist. She issued a referral letter, a sick note, and prescriptions (Stilpane, Mybulen, and mouthwash) even though I had not been physically seen by her that day – which I find highly unprofessional and questionable. When I told her I would be laying a complaint with the HPCSA because no other patient should be treated in this manner, she told me to go ahead as she had done her due diligence and could prove it. Yet not once did she advise me on what to do in the event of dry socket – a known, common complication of extractions. This entire experience has been distressing and unprofessional from start to finish. From ignored calls, contradictory explanations, and outright rudeness, to providing medical documents without an actual consultation, I feel completely failed as a patient. I trusted this dentist with my care, and instead, I was left in pain, dismissed, and treated disrespectfully. I believe patients deserve better accountability, professionalism, and compassion than what I received at Happy Family Dentist.
Helpful (0)
|Replies (0)SP
Salona P
1 reviews | Active since Sept 2025
22 Sept 2025, 12:15
Worst Dentist in Centurion
On Wednesday, Dr. Bouwer extracted my tooth. I followed all her after-care instructions carefully. By Friday, I started experiencing severe pain and, after consulting with my family dentist back home (to whom I sent a video of the extraction site), I was advised I have dry socket. Since Friday, I have been trying to contact Dr. Bouwer’s practice. The phone went straight to voicemail, and despite calling continuously from Monday morning at 08:00 (their advertised business hours), my calls were either ignored or rejected. Family members had to intervene on my behalf, and each one was told a different story: • One was told there were no appointments available for two months. • Another was told the dry socket occurred because I was “rejecting the antibiotics.” • A friend was told I would be referred to a specialist. When my friend tried to arrange a conference call, the practice hung up as soon as she introduced herself. When my father managed to speak to Dr. Bouwer directly, she was extremely rude, dismissive, and full of attitude. She insisted that the situation was my fault, as the antibiotics “were not agreeing with me.” When my father asked if there was absolutely anything she could do to help, she simply said “no.” Later, Dr. Bouwer messaged me on WhatsApp, admitting she did not answer my calls on Friday because she was sick, adding that she doesn’t have to be “at anyone’s beck and call 24 hours a day.” (At no point did I demand 24-hour access – I simply expected assistance during business hours.) She then questioned whether I had taken the antibiotics at all and told me no one can force her to treat a septic/dry socket. Despite previously saying there were no appointments, she suddenly offered me one for 11:30 but then stated that “for both our conveniences” it would be better if I went to a specialist. She issued a referral letter, a sick note, and prescriptions (Stilpane, Mybulen, and mouthwash) even though I had not been physically seen by her that day – which I find highly unprofessional and questionable. When I told her I would be laying a complaint with the HPCSA because no other patient should be treated in this manner, she told me to go ahead as she had done her due diligence and could prove it. Yet not once did she advise me on what to do in the event of dry socket – a known, common complication of extractions. This entire experience has been distressing and unprofessional from start to finish. From ignored calls, contradictory explanations, and outright rudeness, to providing medical documents without an actual consultation, I feel completely failed as a patient. I trusted this dentist with my care, and instead, I was left in pain, dismissed, and treated disrespectfully. I believe patients deserve better accountability, professionalism, and compassion than what I received at Happy Family Dentist.
0
Replies (0)