Wrong order sent

We ordered 4x Multi-purpose Back Seat Organizers but received 10x Smar****ches instead. I contacted them , being honest, and told them we received the incorrect order.

This is what they wrote back:

"On Sat, Jul 8, 2017 at 11:29 AM, happydeals1004 Happydeals ********** wrote: Good day

I am deeply sorry I will investigate this and revert back to you thank you so much for your honesty

Have a great one further "

----------------------------------------

"On Wed, Jul 26, 2017 at 9:47 AM, ****** ********** wrote: Hi there

Any news on my email of the 7th of July?

Kind regards"

-------------- "On Wed, Jul 26, 2017 at 9:55 AM, happydeals1004 Happydeals ********** wrote: Good day

I sent an email same day saying I'm deeply sorry about that and I also provided you with the return address to please send the items to us so we can send you the correct items we will again refund you for the postage fee

RETURN ADDRESS Good day Deeply sorry for that please return the product to the following address: P.O Box 3254 Randburg 2125 ¿ Please pack it properly, with the tracking No, order No and invoice charged when sending this parcel. We will pay the return fee. NOTE please use the normal post office and not speed services as we will not pay for the amount paid for speed services. If you insure the parcel it's at your discretion unless discussed with us we will not refund the insurance When we receive the parcel from the post office, will notify you regarding a replacement or a refund. Thank you very much"

-----------------------------------

"On Wed, Jul 26, 2017 at 10:12 AM, ***** ********** wrote: Hi

Thanks for letting me know, could you please resend that email you sent me as I just received an email stating that you will investigate and come back to me?

I will arrange for the parcel to be sent back, can you please let me know about our order of the 4x Multi-purpose Back Seat Organizers, as we never received that.

Kind regards"

----------------------------

"On Wed, Jul 26, 2017 at 2:24 PM, happydeals1004 Happydeals ********** wrote: We will send it soon as we get the watches back it is a promise"

----------------------------

"On Fri, Aug 4, 2017 at 12:23 PM, ****** ********** wrote: Hi there

Herewith the proof of sending the parcel back to you, can you please let me know how the Postage will be paid back to us?

Kind regards"

--------------------------------------

"On Fri, Aug 11, 2017 at 12:25 PM, ****** ********** wrote: Hi there

Any news on the stuff we sent back? :-)

Kind regards"

-------------------------------------

"Happydeals Aug 11

to me Good day,

Once we have received the parcel at our office, we will revert back to you.

Regards, Sheries"

Today is the 3rd of September and still nothing.

It seems we lost our original order, the order, which we were honest to send back, as well as the money we paid to end the parcel back.

This is really the worst treatment a client can get.

Next time we will not be honest and just keep the incorrect stuff?????????