Terrible customer service

I ordered two items from Happy deals last year for a birthday gift for my brother. Two days after using the first watch it stopped working. I then returned it and was refunded. After a week of using the second one it stopped working. I spoke to a lady named Sheries who reassured me that it would be refunded. I sent the watch in August 2017. After a while had gone by, I received no response. I called to follow up and was told that they had not received it. After more than a month I called again and made sure they checked. After about 5 calls I was told that they had the watch all this time but did not update their system.

I was emailed a confirmation of a refund of R293

After two months had gone by, with no refund received, I had called 7 times and was told that the payroll administrator was not there each and every time.

A month later I followed up again and was told that the refund would be R193.

I them sent through the confirmation email of R293 and was told that the amount was incorrect.

Each time I called I requested to speak to the manager and I was told that she's busy but I should leave my number and she will get back to me.

She has never contacted me in all these months. I called the other day and was told that they will get back to me as no refunded has been processed.

No call was received.

I have spent more airtime trying to contact these people than the actual refund. And every time I have been given the run around.

Absolutely pathetic service.! I even paid extra for my order and now I'm left with no refund and no watch.

I've never experienced such disgusting service!

From August till today I have not received any feedback or update. It's only empty promises and pathetic service.