Dismal client service

Hapag Lloyd made a clerical error on our shipping manifest. Despite the moving company and customs contacting them multiple times over 7 weeks they took there sweet time correcting the error. Our household goods were needless held for an additional 7 weeks as they considered it a nuisance to correct their mistake. I would rate them zero if that were possible. Their customer service is dismal. They outright refused our claim for additional expenses incurred without our household goods. This is an arrogant company with zero customer service