Hansel & Gretel Preschool & Daycare Centre lenasia

I had enrolled my 3year old daughter at Hensel and Gretel Day-care Lenasia South, Prior to my child first day at school I had made payment covering registration of R500 plus school fees for the month of R1000 on the 5th of February 2020 . Her first day at the day-care was on the 10th February whereby I dropped her off around 7.30am. Upon arrival at the school on the 10th I had also made payment of R500 for stationery R250 for an excursion and R20 for valentine’s day activities whereby I was never issued with any receipt confirming payments made, which was my concern about the professionalism of this school. Leaving the premises I had felt so uneasy, but just blamed it on it being her first day at a new school, when I arrived at home I still couldn’t shake this feeling….Around 9am I was back at the school to collect her, I was told that I would not be refunded with any of the funds, I asked to speak to the principle who was unavailable but I spoke to the daughter(Deshnee) who said I should come back after 3pm. When I returned after 3pm she informed me that I would be refunded with the fees of R1000 as well as the R770, she refused to give me my paperwork(ID, Birth certificate) but gave me the T&C at that stage. The following day I was sent a message that I would only be refunded with the R770. When I called to find out why I was misinformed the day before , the principle was not available and Deshnee got very rude telling me to go read the contract. To date I have received no form of communication or even the refunds. This is unacceptable and I will not allow it to slide. The level of professionalism is pathetic especially because the school has not gotten back to me to follow up on this issue nor taken any steps to resolve it in any manner of satisfaction.