rogue business

pathetic service from hanifas in fordsburg oriental plaza.. went into hanifas spent around 2000 on clothing for my wife..one of the garments bought was ripped...they refused to refund me my money..even after admitting that it was their fault....they said the owner a wasim needs to refund me my money...it has been 2 months now and i am still waiting for waseem to refund me my money....