Poor Service

I stay in a complex (Churchill) under management of Hanco Management & Services. I am again out of pocket (R10k) due to there inability to submit a insurance claim for a geyser I had to replace. Given that this is now the 2nd time I had to carry the cost for replacing a geyser I am pee off. Christine is the person I dealt with, who after repeated attempts failed till today to come back to me regarding my claim. Not that I am surprised as the only time you get to hear or see Hanco is when levy cost go up