High Billing no response

I have received a bill from Hanco Management and Services for my unit in No 4 Levina Court in Kew. I queried the account and I also informed them about the running water and the lights that are not working in our property. <br> <br> I have send them an email to outline all the queries and requesting their respond, but up to today I have not yet received their response. I have email Rene and Angela more than once requesting clarity on the mater and emails of the trustees but they are not responding to my queries. <br> <br> I am disappointed with the service I am receiving From Hanco Management and Services especially knowing that we paying for the service that is not been given to us. I feel robed every month when I have to pay my levies knowing that the lights are not working and the a water leakages in our building which is not attended to. <br> <br> I think if I were to buy another building and see that Hanco Management and Services is the Manager for the unit I will rather stay in a township. <br> <br> R T Morake