Worst returns policy I have ever encountered

<p>We bought a toy for our baby boy at Hamleys in Mall of Africa and only saw the following day that the toy has many negative reviews for being dangerous cause a lot of kids to get hurt. I returned the toy to Hamleys, still unopened and with the receipt for a refund. This was 3 days after the item was purchased. I was informed in store that I would have to complete some arbitrary form that will be sent to head office for consideration and that only once approved they would return my money, a process that would take approx 7 days. I find this utterly shocking as anywhere I have ever shopped before they can simply do a reversal on the cart the item was purchased on. If you are trying to build your brand in SA this is the wrong way to go about it. I will definitely warn anyone I come across as this is what is considered shocking customer service.</p>