Dishonest staff and bad service.

I returned a toy, a day after purchase, that was not working 2 weeks ago. Before I went to the store I phoned and the person on the phone told me the manager wouldn’t take it back. Out of frustration I drove there and the toy was taken. I was then told to fill out a form that would be sent to the head office and the money would be transferred to my account even though I had paid cash. After the first week I called the store, spoke to the manager who said they had tried to contact me but I was not available. I knew this was a lie because I get messages for all missed calls. He proceeded to tell me I need to come back in to the store to receive a cash refund because there was a problem with the system at the head office. I refused because it’s an inconvenience to drive to Gateway and I was upset by the manner in which my complaint about the toy not working was received. He promised to get back to me. It’s almost the end of the second week I still don’t have my money.