Poor Service Hamadi Labs

So in Feb 2024, I went to my Dr to get blood drawn for tests. So I had to pay R550 consulting fee. 3 weeks later, after no response, I asked that he advise and follow up with the Labs where the samples was send. Response from the Lab was that they did not receive any blood samples. After investigation by Hamadi Labs, they found that the driver have gotten rid of the samples. As per feedback received, he was dismissed.

I called the labs in Cape Town, enquired about this and the lady dealing with the samples advised that this was infeed the case. I advised her that I had to pay the Dr the first time and now will have to pay the Dr again to get the blood samples drawn again. I said that this was realy very unprofesional and she said that they will accomdate me regarding the cost of the samples tests seeing that I had to pay the Dr twice as well as the fault on their side. Come now after April doing the tests again, I get an email demanding to pay R310 which my medical aid did not cover.

After phoning all over again, they were only willing to write off the R310.

So, I have Told my Dr, In future never to use Hamdi Labs for tests for my samples. I will rather deal with Profesional labs which takes care of sensarive stuff like blood samples.

How do I know what happened to my Blood samples and personal information that was with the blood samples?