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I hope this message finds you well. I am writing to express my disappointment with the service I recently received from Hamadi call from Lebo and her Team leader on 30 June 2025.

Unfortunately, the experience did not meet my expectations due to received a call from Lebo a couple days ago, however the information was unussable at the time, when she open a call i acknowledge the fact that i was awaiting her call, she then went out of the tangent and told me i must not irritate her month end, then the call went south. I then requested her to give me refer me to her superior which she did, and she was very arrogant in her approach. Then I requested a senior person to give me a call I am yet to receive a call from that office. This has caused inconvenience and frustration, which I believe is not in line with the quality of service your company usually promotes.

I would appreciate it if you could look into this matter and let me know what steps will be taken to ensure this does not happen again. I value your brand and hope to continue doing business with you, but this experience has left me concerned. will give further details of the specifics to the manager.

Thank you for your attention to this issue. I look forward to your prompt response.

Sincerely, Mpho

bad customer service kills businesses,