Halfway Pre-Owned Promenade

They are very eager to help when you are interested in buying a car. After sales service is very poor though. I waited a full month for my spare key and service book. I noticed the clear overcoat on one of the doors was starting to lift 2 weeks after I bought the car and when I went there the manager tried convincing me that the door was not resprayed (which was not an issue to begin with), although you could clearly see spray paint residue on the window rubbers. Then she tried convincing me that the clear coating was not lifting but that the sun had made the window rubber shrink. If that was the case, it would have been the same for the back door and possibly the other side as well. She agreed to have it touched up and now, almost 5 months later I have had no feedback yet. Also, could not locate the USB port in the cubby hole (USB cable from the car stereo) and they promised to sort it out for me, but to this day nothing has been done.

About a month after getting the service book (handed to me by the manager herself), I looked into getting a service plan for my vehicle. They service provider asked for the up-to-date service records and when I fetched the service book from the car and opened it, it was blank. No printouts, nothing. So I phone the manager and she says they do not have the authority to print out the service history and have to request it from Ford. Why was this not done in the first place or why was I not informed that I was being given a blank service book. Based on my experience with them thus far, I should have opened it to check, but I did not. Eventually after phoning the manager numerous times and whatsapping her just as many times, she passed the buck to one of her team members, who then called me to sort out the problem with the service history.

I have given up on the USB port and the clear coating issues being sorted.

The manager has a bad attitude and gives VERY poor customer service. The sales person I dealt with was also not very clued up on anything concerning the actual vehicle I bought. In a sales environment, you as a sales consultant should be able to answer any and all questions regarding the product you are selling.

I will never deal with this company again.