Poor quality vehicle and worst service

I must be honest, I always received great service and for that reason all my business vehicles are Fords. I bought 2 new ones again in November 2022. Wow, how did things change. The one vehicle has been booked in 4 or 5 times already. Always some excuse. Eventually after the last booking and a bad message to the sales person (who actually tried his best), I was contacted to be informed that the vehicle must go in and that some parts will have to be removed and re-assembled by a panel beater as Ford cant do it. How did you build the car in the first place?

Well, that conversation was on the 6th of March 2023, today, the 17th of March 2023 and I am still waiting for the so called call to confirm the date for the already approved re-alignment of our brand new vehicle. This Titanium Ecosport is the so called top of the range, but my 2 2017 Ambiente Ecosports are much better!

So yes, here we are. The question I need to answer now is, do I start trading my fleet for VW since customer service and quality is something Ford does not stand for anymore?

Like most of my requests, I believe this one will also be ignored!