Halfway Ford waterfall

Ladies and gentleman. Just when you think it can’t get any worse or any more ridiculous- halfway Ford waterfall prove you wrong!!

A light came up on my dash board so we took it in. We get a call. Transmission is broken, it’s going to cost 75k not including vat or labour. They can’t explain why. We told them we don’t have 75k! They tell us take it or leave it.

So my husband calls his mechanic who asks for the fault code. We call Ford back to ask for the code- they admit they never ran a diagnostic!!! They just looked at the light. They tell us they’ll run a diagnostic. (No apologies)

Turns out the little dial broke- they say it’ll cost round 4k and say part will take 10 days. Still no apology. Nothing said about almost taking 75k plus from us.

10 days later WE CALL them. Ask if part is there. Yes it is will only take an hour to fit. She says she was just about to call us….So we take it in (Thursday morning) tell them we going away Friday and need it. Don’t hear from them. We call them on Thursday afternoon! Once again she says, we were just about to call you. She tells us they broke a part putting in the other part. Will take 21 days and we can’t drive it- but wait! It gets worse!!! Husband explains we going away and desperately need the car- we also emigrating end of month and need to sell the car. They say they’ll call us back. Niks. Nadda. No one calls.

On Friday now- after her NOT calling back or answering our calls and us needing to leave for our planned trip we call again. Person we were speaking to the day before has taken the day off. (Convenient) No one has any clue who we are or what’s wrong with the car. Husband eventually speaks to manager and we get a temporary car to drive. Which is AWFUL and not a 7 seater which we require.

Monday we call about part again and explain we need to sell it. HALFWAY Ford say they’ll buy it from us. Offer us 100k lower than the going rate?!!!!!! And still want to charge us for labour. Still no apologies or remorse.

Tuesday morning we call to ask if they’ll reconsider and if there’s any news on the part. Now talking to a different person. He says they can’t. They still waiting for the part it’s a cost they’ll shoulder. Part will now take ATLEAST 21 working days. We decide to show up and talk in person. We arrive and ask for manager- useless lady we’ve been dealing with says he’s in a meeting all day. (Yet again- How convenient). We tell her we want our car back and they can take a piece out another car. She tells me not all Ford everests have the same parts! Is she joking?!!! We ask her to go tell the manager we are waiting. She disappears for 5 minute and comes back and says- She didn’t know but how amazing your part miraculously arrived this morning and it’s been fitted and your car is ready to go? Sorry what…. We had been on the phone to the manager less than 30 minutes prior with **** poor offers to buy it.

Something doesn’t add up here. We have our car back. And will NEVER deal with this dealership again.

PS THEY STILL CHARGED US FOR THE PART DESPITE THE ABSOLUTE ABYSMAL SERVICE