bad service from Halfway ford kuilsriver parts department and service.

My name is Fazil Smith and I am now a former client of Halfway ford kuilsriver entered the halfway ford dealership with in a good mood on Monday 21 January 2019. My Ford figo's driver side window winder and mechanisms broke off and i needed it fixed. I spoke with salesrep Shieraage whom inspected my car and subsequently ordered a window mechanism. I then went to the service adviser whom I made an appointment with to get the work done on Wednesday 30 January 2019. I was advised that i needed to book the car in for the whole day cause I asked weather I can wait while the work is being done but I was told that it will take all day. Before leaving the dealership I went to Shieraage to ask him weather he will order the window winder as well seeing that he inspected the car before ordering the part. He then said "oh yes" he still needs to order that. So i asked him for a new invoice/qoute seeing that I already paid a deposit whereby he told me its fine "he'll sort me out", so I said no sir I have been around the block and that when you deal with me you don't "sort me out" I am a paying customer and you will get me a new invoice /qoute. He then reluctantly gave me a new qoute/invoice and I sorted it out with the service adviser because it was a consolidation qoute for both fitment and parts .I then arrived at 7:30 am on Wednesday 30 January 2019 and the car was checked in. While waiting for the shuttle driver I was told that my car was done and I need to pay. I then got angry and said I was advised that the car will be booked in for the whole day hence I left my money at home because i did not feel the need to carry around the cash as I was advised that the car will jave to stay all day. The service adviser whom assisted me then said I whould have to then see to it that I need to get to the dealerships myself. I then said I understand your policy of only dropping clients in the morning but I was advised of xyz and you will have to take me home and wait for me whilst just getting the money, because I can only come back with someone at 4 pm. They than agreed and i met with the driver whom by the way is one of the more frendly employees at the service department as he was very helpful and took me home and waited a few minutes without hesitation and providing the level of service expected by a ford client.

I then arrived at the dealership again with the driver whereby I was again assisted by the service adviser. He than said there was a part that the parts department did not order. Now the part is just R5 but its necessary for the function of the window and its called a escutcheon regulator. I then was very irritated and asked the guy to show me how my car window winder looks. I thenwas very dissatisfied as there was a big gap between the window winder and mechanisms that looked bad. I then said what am I to do now. He than said They need to order the part(as they did not have any in stock) and then fit it. So I said there is no way I am coming back to the dealership. I than asked to speak to the parts manager as they were at fault here. I than told the manager that this level of service is unacceptable and that it is the fault of Shieraage and that he almost forgot to order the window winder on the 21'st of January 2019. So the manager said that they will order the part and fit it. So I told her also that I will not be coming back to the dealership again to have this fitted so they must come to me seeing that they are at fault. She than agreed to do so and fit the part at my residence.

I than went to the ford used car sales department which I was shocked as the level of service I received there was great. I was treated extremely well and took the new ford figo for a test drive and received an evaluation on my car. This was a prompt exercise and the sales man hennie assisted me and i took the test drive with one of his colleagues. The used car department is highly recommended.

While I finished the test drive Shieraage was looking for me and the part that they "did not have in stock" miraculously appeared and they than fitted it.

In conclusion the experience at the part sales and service side was terrible although they assisted me in the end the whole experience irritated and made me furious. This is the reason why Halfway ford has lost a client for life and I will rather service and maintain my car at a dealership that is further from home but where I will get a better level of service. Please Halfway ford kuilsriver do not treat your clients in this way in the future or do so to certain clients, and provide adequate training to your parts sales staff (Shieraage) in handling clients.

Please note that everything was done in the end but the process was dragged out due to incompatance and that is the reason for not at all recommending this dealership for parts and services.