5 star Service

Halfway Ford Kuilsrivier I would hereby like to make use of the opportunity to thank Halfway Ford Kuilsrivier for their excellent service and assistance in particular, the Service Advisor Athur and the Maintenace Manager Clinton. A little bit of background for this review, I took my bakkie in for an anual service and also complained about a noise coming from the engine compartment when the enige is under load. They checked everything just to find out that the intercooler was damaged. They then requested a warranty claim from Ford which in turn Ford refused to pay. I was very disappointed as this was not my doing and before I bought the bakkie it was sent to Ford at another brance for inspection, and the only issue they found was the wipers to be replaced. I requested to speak to the Maintenance Manager Clinton regarding this damaged intercooler he then assured me that he will take this up with the relevant parties to sort out this issue. He (Mr. Clinton) then came back to me with a satisfactory solution my bakkie was fixed and I am happy to say that if it was not for Clinton I would have had endless problems trying to solve this myself. Thank you Clinton for helping me solve this issue and thanks for making time to listen and go beyond to assist. I am truly grateful for all your help and understanding. Regards Johan Lloyd