Disgusting Service

Good Day

Please be made aware of the terrible service we received from halfin group service/ Sanlam affiliated with Twelve Apostol Church under the President Apostle C Nonqcunga. We logged a claim with them for my late sister Joyce Mabaso as she was a member on the church policy she used to pay monthly premiums with no fail for the cover. On the 18 Aug 2018 my sister passed on and we rested assured knowing shes cover. We logged a claim on the 21 August 2018 and all documents were confirmed to be in order at around 15h00 i spoke to a lady by the name Nondumiso @halfin she told me the claim will be paid after 48hrs. On Thursdays 23 August after 48hrs in the afternoon i got call from Nondumiso that my mom identity document was not included i then hard to drop everything as i`m the one who was arranging the funeral, we made all means to ensure that the documents were sent. On friday 24 August in the afternoon at around 13h00 i got a call again from Nondumiso stating that the identity documents for the claim were not clear, at this point i thought the claim was being processed as expected. I then told the lady to escalate the claim i was angry at the level of service i got from this company as i expected to be told immediately after submission that the documents were not in order and i asked why it took 48hrs to notice that.? i was then referred to Christell her manager, who promised that the claim will be paid on Monday 27 August. On the 27th Monday i called through again and she advised me the they are busy with the claim and its being processed.

On Tuesday i expected the funds in the account but it didn't happen i then called Halfin Group Service on Wednesday and spoke to a guy by name Sipho who promised me that they will call me back i waited but still no call. I then called later i was promised the funds will be in the account on Thursday morning again i waited the whole day for the funds to be credited nothing happened. I then called on Friday morning and Christell promised me that all is being sorted out and told me to wait as her boss in the meeting as frustrated as i was i then waited again as promised to call me around 1pm. I was made to wait again and i decided to call again at around 14h00 she told me she was referring the matter and she will call back. She then called back and i was told they`re busy with my claim and ill be updated. I decided to call before living at 4pm and i spoke to her manager Boldwin or Rodwin who told me they are waiting for Pastor Micheal from Tacc to pay them and they will then deposit the funds to me,

Its Monday today 03 Sept, this morning i called Christell once more who told me that shes waiting for her boss who comes in at 11am and she will then call me back with feedback, guess what i was never called nor emailed regarding my claim. I tried to call their no ********** 321 the line is not working.

Now as this was happening bear in mind i didn't even get a chance to mourn my late sister this has had a bad impact on my family as we had to make other means to ensure my sister was buried regardless on the challenges we have experienced. We tried to even contact the leadership on the church but in vain as no one is willing to we constantly referred back to halfin/ Sanlam. The cover was taken under Sanlam in 2010 by my mother whose a pensioner now.

Can someone please assist , the claim has taken a 216 hours and still not processed while they promised us that it will take 48hrs.

Twelve Apostle Church In Christ under President C Nongcunga and Halfin Group Services failed us big time this service they rendered to us is beyond up-holing, i cant even mention the debt we had to incur due to this bad services.

Frustrated. Thomas.