i bought a product from hairmark

on 5th September 2014 i bought a product from the online store of hairmark true radiance , and i paid for the product using my credit card i paid R1'300, its a year now I'm still waiting for them to deliver the product , when i call them to report the matter they tell me they still checking and they'll call me back, but i have never received a call from them <br> <br> all i want is a full refund or the product delivered <br> we used this link to purchase [URL Removed]