1 reviews | Active since Jun 2019
Order paid for but not received, Worst hair company in South Africa
I ordered hair on the 14th of December 2020. Today is the 8th of January 2021 and I still have not received my hair. When I ask hair kingdom, they always tell me that they will follow up and provide feedback. To date, I have not received a positive response. The reply to the last email I sent from hair Kingdom was a number for the courier company for me to follow up myself. This just showed me that they do not care.
I have been calling and sending emails to the courier company with no success. I am on my own now, hair kingdom doesn't care that I have not received my package whereas I paid them and not courierit. They have not done anything to assist and I have to spend money daily on airtime to call courierit.
Hair kingdom has the worst customer service. They are very quick to take your money and do not care what happens after they have taken your funds.
I am still to escalate this to the relevant consumer departments in South Africa as I have not received my order and definitely not gonna lose my 3k just like that.
Thank you for your review and providing us with feedback.
I sincerely want to apologize for the inconvenience that has been caused in you receiving your order on time. I am well assured that our team has been in contact with Courier It from the matter was brought to our attention but due to it being the festive season, Courier It having high volume of freight to deliver and the numerous attempts of courier hijacking (which i am aware is not your problem) played a vital part in the delay of delivering to your area effectively.
The staff at Hair Kingdom also received the same responses as you did therefore when you was asked to contact Courier It we wanted you to be aware that this matter was out of our control and we was very limited in getting you the answers you required. When we did receive updates and responses on your package you was also informed in accordingly. Our consultants was also in contact with the store directly trying to get feedback and provide you more accurately on a response but to our disarray our attempts failed as the store had no positive feedback.
I do want to apologize for us not being able to assist you in the manner which you have required as this matter was beyond us and out of our hands. We have taken the necessary steps to escalate your frustrations and concerns and best assist you in our capacity.
I do want to assure you that we highly valued your patience, understanding and support throughout this entire time and on our next purchase you will be compensated for our gratitude.
Please continue keeping in contact with your personal consultant as we are still in contact with Courier It on further updates regarding your package.
Thank you for your review and providing us with feedback.
I sincerely want to apologize for the inconvenience that has been caused in you receiving your order on time. I am well assured that our team has been in contact with Courier It from the matter was brought to our attention but due to it being the festive season, Courier It having high volume of freight to deliver and the numerous attempts of courier hijacking (which i am aware is not your problem) played a vital part in the delay of delivering to your area effectively.
The staff at Hair Kingdom also received the same responses as you did therefore when you was asked to contact Courier It we wanted you to be aware that this matter was out of our control and we was very limited in getting you the answers you required. When we did receive updates and responses on your package you was also informed in accordingly. Our consultants was also in contact with the store directly trying to get feedback and provide you more accurately on a response but to our disarray our attempts failed as the store had no positive feedback.
I do want to apologize for us not being able to assist you in the manner which you have required as this matter was beyond us and out of our hands. We have taken the necessary steps to escalate your frustrations and concerns and best assist you in our capacity.
I do want to assure you that we highly valued your patience, understanding and support throughout this entire time and on our next purchase you will be compensated for our gratitude.
Please continue keeping in contact with your personal consultant as we are still in contact with Courier It on further updates regarding your package.