1 reviews | Active since Dec 2020
Bad online service
I think it’s best if you buy the hair at their shop than online. I didn’t have the best experience, firstly on their site/instagram page they said nothing about insurance, next thing after I ordered and made payment of the hair+delivery. I’m told I have to pay R80 for insurance, firstly I don’t understand why one has to pay insurance for a safe delivery of an item. But that happened, I was forced to pay an additional R80 that wasn’t disclosed prior my making my payment. If u have an opportunity go the shop than order online, because u end up paying a total of R200 for delivery. R120 for delivery and R80 for insurance. It’s been weeks now since I’ve ordered and I still haven’t received my hair. I asked about the order and was told they still have to process the order. I guess it takes years to process an order.
I’m yet to review the hair, but hopefully the hair will arrive for me to review the hair quality
Thank you for your review.
In respect to you purchasing online is meant for you to do it at your convenience or if you are unable to go to one of our stores due to the pandemic we are facing. We do have a processing time of 1 to 5 working days dependent on when and how you placed your order before dispatched. This would of been provided to you prior to you making purchase. I want to also sincerely apologize for you feeling forced and compelled to paying the insurance fee at an additional R80 and for the courier fee of R120. In ever changing times the fuel of petrol increases so does the amount of crime especially in the festive season. There is a high record of courier hijacking and it was unfortunate that in-between this we also was facing National Protests. In respect to what i have enlightened there is a fee to be paid but not to ensure the safety of your package rather to ensure that should anything happen to your high valued item/s on route to you the contents of the package can be replaced by us immediately.
I hope that our consultants and I have managed to address your queries and should you require any assistance at all kindly contact us.
Thank you for your review.
In respect to you purchasing online is meant for you to do it at your convenience or if you are unable to go to one of our stores due to the pandemic we are facing. We do have a processing time of 1 to 5 working days dependent on when and how you placed your order before dispatched. This would of been provided to you prior to you making purchase. I want to also sincerely apologize for you feeling forced and compelled to paying the insurance fee at an additional R80 and for the courier fee of R120. In ever changing times the fuel of petrol increases so does the amount of crime especially in the festive season. There is a high record of courier hijacking and it was unfortunate that in-between this we also was facing National Protests. In respect to what i have enlightened there is a fee to be paid but not to ensure the safety of your package rather to ensure that should anything happen to your high valued item/s on route to you the contents of the package can be replaced by us immediately.
I hope that our consultants and I have managed to address your queries and should you require any assistance at all kindly contact us.