Poorest customer sevice

In August 2020 I bought a ayon patlux hairdryer from hair health and beauty. It seemed to do the job but about 3 months later it stopped heating adequately. So much so that took me about an hour to get my hair dry and still then it wasn’t good enough. The hair dryer was sent back twice since I reported the fault. It took hair health and beauty days and days to actually test the hairdryer and report that they find “no fault.” We are now in March and and I still don’t have my hairdryer. Hair health and beauty are the most u helpful, unprofessional people I have ever come across. Your customer service is non existent and not to talk about one of your consultants, Peter, who put the phone down in my ear when I spoke to him. They refuse to give my money back or another hairdryer as they now claim that the warranty is over but they had my hairdryer since January.

To top it all off I was told to send an email reporting the faults but the problems have been reported since January.

You guys are pathetic. Your service is utterly poor and your people are unfriendly and extremely unprofessional.

I would like my money back or another hairdryer!