Disgusting customer care and after sales service !

This is to make all retailers and consumers in the Hair and Beauty industry aware of the disgusting after sales service given by Hair Health and Beauty (HHB) SA.<br> I spend a fortune on products and equipment with HHB on a regular basis.One of my last purchases was a set of hair flat irons made by a well known brand for a client.The product lasted 7 months before breaking.I contacted HHB and asked to speak to the managing director.He said they cannot send me a new unit because they only give a 6 month guarantee.They also do not supply spare parts for my unit.I was told to buy a new flat iron.I then contacted the owner of the brand in the USA.He said that he sells the flat irons with a 1 year guarantee.I paid postage to send the faulty unit to the manufacturer in the USA.He said he will replace the unit with no hassle and can put in on the next shipment to HHB.I contacted HHB this morning and they said that they will no longer be getting shipments from the USA supplier.I asked if they could then at least pay for the delivery fees for my new flat irons.They declined to help me.<br> How can HHB sell an item with a 6 month guarantee if they receive a 1 year guarantee with the item?