Zero service and ethics

On two different matters now Vodacom have been scally and don’t offer services

We canceled one of our numbers now last month and that on its own was a mission

The more we told them to cancel the more they kept trying to convince us they will see what they can do but the more we said doesn’t matter what they office we are moving away

Eventually after getting annoyed they then send us the cancellation notification and stated it will terminate end of march

On the 4 of April we again attempt the port and was told by the line is still held by Vodacom

After more than 10 calls to the cancellation department and speaking to consultants told is it’s been moved to pre paid even though we proved by showing the cancellation from them but would get a manager to call us

No suprise just like everytime we has dealings that never happens even if you ask for a reference we told they don’t provide reference numbers

Believe it or not I was told we have to redo the cancellation of that line and have to give 30 days notice again

After me telling then it’s not going to happen as they made the mess I was told he can’t help and again a manager needs to get involved

As true the Vodacom for no calls or response

What must one do to get some sort of service from a company like this not to mention the ********* operation