Trust in salon broken

To date I have had the worst experience at this salon.

I came in for a blow out, considering to have a treatment as well. Seeing as I have had treatments multiple times before at this salon, I knew what I was letting myself in for price wise. As the lady applies my treatment I ask her how much it is, and she says 500 and something. I told her, that’s weird, a moisture treatment, right? She says right. I say usually that is around R300… last time I checked, I’m sure it didn’t go up by that much? She kept quiet. As we spoke we also speak about how they now do blowouts and have the diffusing option, as they are now more inviting to curly heads, which to me was super impressive. I opted for the blow out I came in for nonetheless.

When it was time to pay, I ended up paying R300 more than what I came in and asked for. I was charged R220 extra for a booster (on top of the moisture treatment I asked for) and R80 for having extra curly hair??? Like in all the years that I went there with my curly hair, I’ve never encountered this and I consider it ridiculous.

When I arrived home, I was told to have a look at the back of my hair. I felt it and on a photo I saw how thick it was… To add to my initial disappointment of being done in, my hair wasn’t even done thoroughly even after the surcharge.

Needless to say I feel conned and like someone was trying to upsell during Christmas and took advantage hoping I wouldn’t notice.