disgusting language and service!

My vehicle was taken in for repairs on 14 January 2015. I was informed that one part that was ordered, was incorrectly sent, and would require 2 weeks further wait. After numerous visits, I was informed my car would be ready for collection on Thursday 29 Jan. Later on Thursday, my husband was informed that the vehicle in fact would not be ready, but would be the following day. On Friday 30 Jan, I phoned repeatedly re the status of my car. I was told release forms had been handed to Melanie. I spoke to her numerous times during the day. When it became apparent that my vehicle in fact would not be ready, I left a message for the owner to call me, which he never did. At 5 pm after about my 15th call, I was promised Saturday 12.On arrival on Saturday, I was only to discover my car was nowhere near complete. No call informing me of this. I had to arrive to find out. Beven, the owner arrived, for me to be subjected to verbal abuse and profanities in front of customers and his staff. Never in my life have I ever been spoken to in the manner he spoke to me. I am utterly appalled by this incident and the fact that there were no return of phone calls, all promises made were broken.shocking