Pathetic and useless staff

This afternoon I called into Hahn collection’s call center after receiving an SMS informing me that I if I don’t honour my arrangement of R500 by the end of the month further action will be taken against me. I spoke to Nokuthula who told me that if I’m employed I can afford to pay R1750 because the amount I owe is too high to make an arrangement of R500/m. I informed her that I made the arrangement with Tshepo last week and it was accepted. I was then told that he is their supervisor. She kept trying to get me to pay more so I informed her that according to the credit act I cannot be forced to pay more than what I can afford. She then told me that’s not how their company works. How can a company not follow the law? I then told her I would then have to refer it to the onbudsman. She then changed her tune very quickly and said no the arrangement is fine. She then told me to make sure that I honour my arrangement yet I told her I paid last week already. Then suddenly there was a note on the system to say that there was an amount received on 23/09/2022. These agents are absolutely useless and don’t seem to know what they’re doing. Can you please employ people who know what they’re doing