Ongoing Harassment via SMS Despite Proof of No Outstanding Balance

I am extremely disappointed with the service I have received from Hahn Collections regarding my MetroFibre account.

Despite having called multiple times and submitted proof that I do not owe MetroFibre, I continue to receive daily SMS messages demanding payment. Each time I call Hahn Collections, I am told the issue will be escalated to a team leader. However, today I was informed that the team leader, Rachel, has left the organisation, and no one seems to be taking ownership of resolving my case.

This ongoing harassment is unacceptable, especially considering that the debt is invalid and based on incorrect or outdated records. I have done my part by providing documentation and following up repeatedly, yet the issue remains unresolved.

I am now requesting:

Immediate cessation of all SMS communications. A formal written confirmation that my account has been cleared. An apology for the distress and inconvenience caused.

Thank You