HV
Heinrich V

1 reviews | Active since Nov 2019

15 Feb 2024, 12:01

Laughable/commical situation at best

Just want to say thanks to the lovely (sarcasm) lady called Thabang or so for phoning me this morning. I would like to thank you for the 10-minute call where you were trying to ****** money out of me. I would also like to thank you for falling over your words when I started to counter your arguments and I would also like to thank you for starting to speak in a language other than English when you realized that you would not be able to ****** money out of me.

Thank you also for trying to tell me how the law works and trying to tell me what I did with my TV. I look forward to our next 10-minute call next week whilst I waste your time, and you get frustrated on the other side of the line. Thabang, next time you phone me, please try and get your facts together and please understand that I will waste your time (and any other 'agent's' time), let us see if we can have a chat for 15 minutes next time.

0
Replies (1)
Hahn Collections
Hahn Collections's reply19 Feb 2024, 07:43
Official
 Good day Heinrich,  Thank you for bringing to our attention the concerns about the recent call. We apologise for any inconvenience caused by our agent’s handling of the matter. Rest assured, we’ve escalated the issue for investigation and improvement.  While we address this, please note that regarding the account, the responsibility to pay the fees still remains.  Kind regards, Hahn Collections