Just ridiculous

I had an account with bradlows and was in arrears now I'm paying it off . The guy who who collected their dvd player as part of the agreement noted that the TV which I purchased was now broken ,this was in 2021 . He noted and informed bradlows so I have not had a TV from 2021 I get an email from this company telling me I have to pay R2000 when I explained that I no longer have the Tv for TV licence. The agent or whoever responds that once I have paid up this amount then they can help me with a cancellation process ? I have been emailing these TV licence people from the time this TV broke telling them I no longer have it and Im not in the position to pay for this TV licence they said I must go to the police station and get it in writing which I will be doing because firstly I can't afford it and secondly how can i pay for something i don't even have ,it's wrong to be so rude instead of assisting