PC
Penny C
1 reviews | Active since Jul 2018
18 Jul 2022, 14:55
Hahn Collections incredibly poor service
I spoke to an agent at 1:15pm today (18.07.22) explaining that I had emailed documentation in 2018 and 2019 proving that I am a SASSA pensioner, which they assured me allows me a concession. In the meantime I have been paying my tv licence in full, which means I should actually be in credit with regards to my tv licence. Despite the fact we were having a civil conversation, the agent became annoyed with me with regards to the emails I sent in 2018 and 2019 and SLAMMED THE PHONE DOWN ON ME! I immediately tried phoning the same number numerous times but it had been blocked. It's unacceptable to treat people in this way when it could so easily have been resolved in a professional manner.
Helpful (0)
Replies (7)0
Replies (7)
Hahn Collections's replyOfficial
18 Jul 2022, 16:07Good afternoon Penny
Thank you for reaching out and letting us know about your experience. We are currently looking into the matter and will revert shortly.
Kind regards,
Aiden Colling
Hahn Collections Marketing
Thank you for reaching out and letting us know about your experience. We are currently looking into the matter and will revert shortly.
Kind regards,
Aiden Colling
Hahn Collections Marketing
Hahn Collections's reply18 Jul 2022, 16:07
Official
Good afternoon Penny
Thank you for reaching out and letting us know about your experience. We are currently looking into the matter and will revert shortly.
Kind regards,
Aiden Colling
Hahn Collections Marketing
Thank you for reaching out and letting us know about your experience. We are currently looking into the matter and will revert shortly.
Kind regards,
Aiden Colling
Hahn Collections Marketing
PC
Penny C's updateReviewer Update
18 Jul 2022, 16:22Good day Mr Colling
Thank you for your reply.
I would like to point out that I am concerned if you send me an email address so as to send proof of my SASSA membership it still will not reach you. Previously I scanned and emailed it in twice. In 2018 and 2019.
Is there another way of sending it to you?
Thank you for your reply.
I would like to point out that I am concerned if you send me an email address so as to send proof of my SASSA membership it still will not reach you. Previously I scanned and emailed it in twice. In 2018 and 2019.
Is there another way of sending it to you?
PC
Penny C's update18 Jul 2022, 16:22
Reviewer Update
Good day Mr Colling
Thank you for your reply.
I would like to point out that I am concerned if you send me an email address so as to send proof of my SASSA membership it still will not reach you. Previously I scanned and emailed it in twice. In 2018 and 2019.
Is there another way of sending it to you?
Thank you for your reply.
I would like to point out that I am concerned if you send me an email address so as to send proof of my SASSA membership it still will not reach you. Previously I scanned and emailed it in twice. In 2018 and 2019.
Is there another way of sending it to you?
Hahn Collections's replyOfficial
19 Jul 2022, 09:42Good morning Penny
Thank you again for reaching out to us, Hahn Collections is here to make the process as pain-free as possible.
Please send your information via Whatsapp to *** and our friendly Whatsapp consultant will be happy to assist you with the rest of the process.
Kind Regards,
Aiden Colling
Hahn Collections Marketing
Thank you again for reaching out to us, Hahn Collections is here to make the process as pain-free as possible.
Please send your information via Whatsapp to *** and our friendly Whatsapp consultant will be happy to assist you with the rest of the process.
Kind Regards,
Aiden Colling
Hahn Collections Marketing
Hahn Collections's reply19 Jul 2022, 09:42
Official
Good morning Penny
Thank you again for reaching out to us, Hahn Collections is here to make the process as pain-free as possible.
Please send your information via Whatsapp to *** and our friendly Whatsapp consultant will be happy to assist you with the rest of the process.
Kind Regards,
Aiden Colling
Hahn Collections Marketing
Thank you again for reaching out to us, Hahn Collections is here to make the process as pain-free as possible.
Please send your information via Whatsapp to *** and our friendly Whatsapp consultant will be happy to assist you with the rest of the process.
Kind Regards,
Aiden Colling
Hahn Collections Marketing
PC
Penny C's updateReviewer Update
19 Jul 2022, 12:39Good morning Mr Aiden Colling, Hahn Collections
Thank you for your response but I do not have WhatsApp.
Most importantly, do you have systems in place in your organisation to be able to refer back to previous correspondence, because this is where the misunderstanding has occurred.
I sent proof of my SASSA membership in 2018 and 2019. In 2019 I followed up via telephone that they had received my SASSA info. The staff at that time were very helpful and friendly, and they assured me they had entered the information on the system.
My request to you is for either yourself or a team leader to phone me with regards to this matter please. Thank you.
Thank you for your response but I do not have WhatsApp.
Most importantly, do you have systems in place in your organisation to be able to refer back to previous correspondence, because this is where the misunderstanding has occurred.
I sent proof of my SASSA membership in 2018 and 2019. In 2019 I followed up via telephone that they had received my SASSA info. The staff at that time were very helpful and friendly, and they assured me they had entered the information on the system.
My request to you is for either yourself or a team leader to phone me with regards to this matter please. Thank you.
PC
Penny C's update19 Jul 2022, 12:39
Reviewer Update
Good morning Mr Aiden Colling, Hahn Collections
Thank you for your response but I do not have WhatsApp.
Most importantly, do you have systems in place in your organisation to be able to refer back to previous correspondence, because this is where the misunderstanding has occurred.
I sent proof of my SASSA membership in 2018 and 2019. In 2019 I followed up via telephone that they had received my SASSA info. The staff at that time were very helpful and friendly, and they assured me they had entered the information on the system.
My request to you is for either yourself or a team leader to phone me with regards to this matter please. Thank you.
Thank you for your response but I do not have WhatsApp.
Most importantly, do you have systems in place in your organisation to be able to refer back to previous correspondence, because this is where the misunderstanding has occurred.
I sent proof of my SASSA membership in 2018 and 2019. In 2019 I followed up via telephone that they had received my SASSA info. The staff at that time were very helpful and friendly, and they assured me they had entered the information on the system.
My request to you is for either yourself or a team leader to phone me with regards to this matter please. Thank you.
Hahn Collections's replyOfficial
19 Jul 2022, 13:55Good day Penny
Trust that all is well.
Kindly note that we have tried to reach out to you on ***, to no avail.
Urgently provide us with an alternative number or advise when will be the best time to call you.
Kind Regards,
Jean Goliath
Hahn Collections
Trust that all is well.
Kindly note that we have tried to reach out to you on ***, to no avail.
Urgently provide us with an alternative number or advise when will be the best time to call you.
Kind Regards,
Jean Goliath
Hahn Collections
Hahn Collections's reply19 Jul 2022, 13:55
Official
Good day Penny
Trust that all is well.
Kindly note that we have tried to reach out to you on ***, to no avail.
Urgently provide us with an alternative number or advise when will be the best time to call you.
Kind Regards,
Jean Goliath
Hahn Collections
Trust that all is well.
Kindly note that we have tried to reach out to you on ***, to no avail.
Urgently provide us with an alternative number or advise when will be the best time to call you.
Kind Regards,
Jean Goliath
Hahn Collections
PC
Penny C's updateReviewer Update
19 Jul 2022, 17:27Good day Jean
Thanks for your response. I see I received one missed call from an Eastern Cape number during the 5 minutes I was away from my phone today.
I have found the email I wrote to the SABC in 2019. I dealt with someone by the name of Leonard, who said he would load my SASSA document. He also told me that I have a credit of R53.00 which would be offset against any amount owing.
Please could you call me on the same number you used today, but I do have an appointment early tomorrow until 12 noon, so could you please call after 12?
Thank you.
Kind regards
Penny.
Thanks for your response. I see I received one missed call from an Eastern Cape number during the 5 minutes I was away from my phone today.
I have found the email I wrote to the SABC in 2019. I dealt with someone by the name of Leonard, who said he would load my SASSA document. He also told me that I have a credit of R53.00 which would be offset against any amount owing.
Please could you call me on the same number you used today, but I do have an appointment early tomorrow until 12 noon, so could you please call after 12?
Thank you.
Kind regards
Penny.
PC
Penny C's update19 Jul 2022, 17:27
Reviewer Update
Good day Jean
Thanks for your response. I see I received one missed call from an Eastern Cape number during the 5 minutes I was away from my phone today.
I have found the email I wrote to the SABC in 2019. I dealt with someone by the name of Leonard, who said he would load my SASSA document. He also told me that I have a credit of R53.00 which would be offset against any amount owing.
Please could you call me on the same number you used today, but I do have an appointment early tomorrow until 12 noon, so could you please call after 12?
Thank you.
Kind regards
Penny.
Thanks for your response. I see I received one missed call from an Eastern Cape number during the 5 minutes I was away from my phone today.
I have found the email I wrote to the SABC in 2019. I dealt with someone by the name of Leonard, who said he would load my SASSA document. He also told me that I have a credit of R53.00 which would be offset against any amount owing.
Please could you call me on the same number you used today, but I do have an appointment early tomorrow until 12 noon, so could you please call after 12?
Thank you.
Kind regards
Penny.
Hahn Collections's replyOfficial
23 Jul 2022, 10:50Good day Mrs Collette
Trust that all is well.
Kindly note that we have received your documentation as requested, thank you.
Please note that your account has been placed on hold and your matter has been escalated to our client, SABC.
We will revert once we have received feedback from SABC.
Kind Regards,
Jean Goliath
Hahn Collections
Trust that all is well.
Kindly note that we have received your documentation as requested, thank you.
Please note that your account has been placed on hold and your matter has been escalated to our client, SABC.
We will revert once we have received feedback from SABC.
Kind Regards,
Jean Goliath
Hahn Collections
Hahn Collections's reply23 Jul 2022, 10:50
Official
Good day Mrs Collette
Trust that all is well.
Kindly note that we have received your documentation as requested, thank you.
Please note that your account has been placed on hold and your matter has been escalated to our client, SABC.
We will revert once we have received feedback from SABC.
Kind Regards,
Jean Goliath
Hahn Collections
Trust that all is well.
Kindly note that we have received your documentation as requested, thank you.
Please note that your account has been placed on hold and your matter has been escalated to our client, SABC.
We will revert once we have received feedback from SABC.
Kind Regards,
Jean Goliath
Hahn Collections