Feeling harassed by Hanh Collections

I am not happy with the harassment I am getting from this company, I do understand that they are doing their job but they should also respect our requests, SABC handed me over to them because I forgot to pay my TV licence, as it’s my first time having to deal with such. I spoke to this rude agent Thandeka, I tried explaining that I am aware and will be able to make payment when I get paid, instead of listening to me she kept on speaking over me and didn’t even give me a chance to speak. She spoke until she eventually disconnected the call. If this is the type of service you train your agents to provide, then you need to go back to the drawing board. I can’t be harassed for paying only R300 of which I’m willing to pay when I get paid. Hanh Collections, you need to do better and train your agents