Extremely Poor Service

I was contacted in March 2022 regarding my outstanding TV License. I was offered the option of paying a discounted amount by 15 March which was done. Proof of payment was sent and received confirmation of receipt.

1 month later (April) I called to enquire as my balance was only decreased by the amount I paid. I was told by a consultant that you are waiting on the SABC to update the records.

To date, it still shows that I have an outstanding balance with the SABC.

Please can this be resolved!!!