NX
Nomfundo X
1 reviews | Active since Nov 2014
21 Oct 2023, 04:28
Bad service
This company provides bad service, the customer service agents especially the supervisor there has no telephone etiquette I doubt they even have customer service experience most of them are rude and you have to constantly call them. I experienced a double debit and after 2 weeks I was told to contact Unisa from my refund and this was after ***ing numerous calls to them
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Hahn Collections's replyOfficial
24 Oct 2023, 14:59Good day Nomfundo,
Thank you for bringing this to our attention and please accept our apologies for your experience. Unfortunately there was an error in the Bidvest system which caused the double debit. Please note that your account has been credited with both of the debit order amounts and the debit order set up for October has been removed as per arrangement made on Thursday. The supervisor you spoke to has been dealt with accordingly, and we are taking steps to ensure improved customer service.
Kind regards,
Hahn Collections
Thank you for bringing this to our attention and please accept our apologies for your experience. Unfortunately there was an error in the Bidvest system which caused the double debit. Please note that your account has been credited with both of the debit order amounts and the debit order set up for October has been removed as per arrangement made on Thursday. The supervisor you spoke to has been dealt with accordingly, and we are taking steps to ensure improved customer service.
Kind regards,
Hahn Collections
Hahn Collections's reply24 Oct 2023, 14:59
Official
Good day Nomfundo,
Thank you for bringing this to our attention and please accept our apologies for your experience. Unfortunately there was an error in the Bidvest system which caused the double debit. Please note that your account has been credited with both of the debit order amounts and the debit order set up for October has been removed as per arrangement made on Thursday. The supervisor you spoke to has been dealt with accordingly, and we are taking steps to ensure improved customer service.
Kind regards,
Hahn Collections
Thank you for bringing this to our attention and please accept our apologies for your experience. Unfortunately there was an error in the Bidvest system which caused the double debit. Please note that your account has been credited with both of the debit order amounts and the debit order set up for October has been removed as per arrangement made on Thursday. The supervisor you spoke to has been dealt with accordingly, and we are taking steps to ensure improved customer service.
Kind regards,
Hahn Collections