Bad Conversation I had with Gugulethu Zilwa

I just had a conversation with Gugulethu Zilwa, and unfortunately, it was quite unproductive. She appeared more focused on asserting that she was right rather than listening to my concerns, and even went as far as misrepresenting what I said. I’m not sure if this is how agents are trained,to be dismissive and disregard what customers are actually saying,but her conduct came across as unprofessional and disrespectful.