TS
Thokozane S

1 reviews | Active since Jan 2021

26 Sept 2023, 10:43

Bad Client service

I received a call from one of your consultants. Do your consultants know the difference between work and the streets? The way your people speak to clients it's like we are in some street.Do you provide training on client service?I doubt. I just received a call from your consultant over a tv license payment. I said you low earning collectors can't speak to clients, damn the response from the consultant,I was wrong by saying that but she didn't have to tell me all the things she said. As I am writing this, your consultants are busy calling me exchanging my number,they calling just to annoy me different people are calling me now. They are calling me "MR MOTSEPE". The most recent call was from Victonia as she claims she just called me MR MOTSEPE 🙄. I don't know if you guys have access to my profile but the things I am being told are shocking. Something needs to be done. I can't be harassed in this manner.

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Replies (4)
Hahn Collections
Hahn Collections's reply27 Sept 2023, 08:22
Official
Good day Thokozane,

We acknowledge your review and apologize for the inconvenience caused. We have not been able to locate your account in our system based on the contact information provided in this review. Please could you kindly send your contact details to *** with the issue you have raised so that we may investigate this matter further and update our database if necessary.

Kind regards,
Hahn Collections
TS
Thokozane S's update27 Sept 2023, 08:27
Reviewer Update
I even called your offices yesterday and the lady who was assisting me even had records of people who were assisting me and so forth. Their names are as follows Mathapelo and Victonia. So it shocks me to hear what you are telling me.
Hahn Collections
Hahn Collections's reply27 Sept 2023, 14:16
Official
Good day Thokozane,

We have located your account on our system. Apologies for the delay, the information provided on your HelloPeter account does not match the information we have on system. We are investigating the call recordings and will act accordingly to rectify your issue.

Kind regards,
Hahn Collections

TS
Thokozane S's update27 Sept 2023, 14:18
Reviewer Update
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