Worst service for a Property company

Its been 4 weeks since I've app****. Every time I call in they promise to call me back. they said their turnaround time is 2 weeks but up until date I haven't heard anything from them. I called in yesterday one lady confirmed that people who have app**** way after me , they've received feedback already. But my application is still sitting there with whoever and nothing is been done. they promised to call me yesterday and they didn't, again this morning they said they'll call me . I know they wont. I want to know who is sitting with my and not doing their work.