Unsatisfactory servive

I am using prepaid water and my water was finished. I went to buy water and when I came back I realised that my meter reading is not displaying anything. I logged a complaint on the app to their maintenance department till today no one can to check what the problem is. I still don't have water. I haven't bathed. I can't cook. My little sister visited me with her 11 month old. You can just imagine my situation right now. I'm so annoyed