Unprofessional and poor customer service

On the 1st of December 2023, I logged a notice to vacate on the HPM app. The next day I got a response from them with instructions to download the forms and ask property manager of Matlosana Gardens to sign it and I need to email it back to the email that was provided.

During the month I went to their onsite office to look for the property manager to sign the documents for me, I was told (maintenance people) that the manager is not in office because he/she is sick. I was then send to Block 23 for alternate assistance. I found a lady who was not even helpful, she was so rude and she told me that because I logged the notice on the app she can't assist, it is beyond her control. Next day I went to the office again and there was no one. One day I was passing by the office and it was open, went in and I found someone to assist. He told me that I'm late but he will send finance an email to stop the debit other to go through and process my notice. He even sign the forms for vacating the property.

But now on the 28th they debited the rental money and now it is a problem for them to refund me. I've been calling them from the 28th with a promise to call back. I am stranded at Klerksdorp because I need to use the money to go back to Johannesburg. No one is getting back to me.