Poor service

This morning I spoke to the lady named Mbali from finance department...to ask her why my electricity and fingerprints were blocked because I did communicate that my rent payment will late until Monday...she told me that I shouldn’t tell her about my child she also have a child then she hang up on my ear...then I went to the building manager to explain my situation the building manager phoned her and she said “ I don’t want to talk to that person...that person referring to me as a client of habitat property...this woman is arrogant and rude she speaks to clients like she knows them personally...please assist on this matter