Poor customer service

I have been a tenant with them over 13 months now, I have never missed any rent money since my day one.what makes me angry now if how they treat us tenants. Yes I aknowldge and very much aware that my Jan 21 rent have not being paid and which is the first time.i did explain to them that due to the pandemic I had to change jobs and which has resulted me to being on probation and affected my finance and budget really bad.i had to compromise some other thing to be able to pay school fees and get my son stationary for back to school which led me to not paying the Jan rent. My concern now is how the management not being considerate and telling me that they don't care and the decided to cut off my electricity,, which also resulted me not to be able to do my work as I am working from home. According to the lease contract that we signed it stupilated that , when failing to make payments for 3 consecutive months that's when they will act , either to be evacuated or any other. The problem is that now one communicated with me or what so ever to cut off the electricity or not even procedures were followed.i am not the only tenant complaining about this .if it's not maintenance it either electricity high rates.

It's been 2 days now my electricity is been cut off now and I am worried about the next thing which would be me loosing my job.i call this lady who left me an SMS after they cut the electricity ,2 days leaving messages and being put on hold because she couldn't take my calls.when I finally got hold her she told me that these nothing she can do, better make the payment or no light..thanks for being caring...I mean I am almost a month half for me to get paid so I can make this payment..how will I be able to work, least for my food that needs to be refrigerated.all she said is "I don't care''... I need them to know that only not this will be a punishment for missing one month rent but ..it will cost me my job and another month of being back on my financial because I will still have my food rotten. I am so angry and frustrated at their poor services.