Bad customer service

Good day Siphokazi,

I am writing to express my disappointment and frustration with the service I received from one of your consultants Fezile from finance today 6 September 2024.

Unfortunately, my experience was marred by Fezile’s unprofessional demeanor and disrespect. During our interaction, I felt belittled and disrespected by Fezile’s condescending attitude and tone.

She seemed more interested in asserting her authority than providing helpful solutions or addressing my concerns. Her behavior made me feel unwelcome and unvalued as a customer. She was aggressive and sounded as personal attack. No customer centricity.

Specifically, I took issue with by calling to advise that the is a delay of payment that would be made next week due to delay of invoices from my side. My request to discuss a payment delay regarding for block A7 Unit 4 Carnival gardens. While I understand that delays can be inconvenient, I had hoped to have a constructive conversation about finding a solution.

I expected a higher level of service from Habitant properties also known to Infrarin, especially when dealing with sensitive or challenging situations . I hope you will take my feedback seriously and take necessary steps to address this issue.

I would appreciate a response regarding the actions you will take to ensure better customer service in the future. If possible please listen to the call.