Habitat Aparthotel by Totalstay

Habitat Aparthotel is not the same anymore

Hello, I DO NOT RECOMMEND THAT YOU STAY AT THIS PROPERTY, and here is why. This was, without a doubt, the worst accommodation experience I have ever had while traveling. I have stayed at this aparthotel several times over the past two years, and until now my reviews had always been excellent. Unfortunately, this time the experience was completely different. During my stay, I approached the manager to discuss a procedure adopted by the hotel that was making me uncomfortable. I calmly explained the context, expecting to be heard and to better understand the process. To my disappointment, his attitude was authoritarian and rude. What should have been a professional conversation turned into a confrontation, conducted by him in a raised voice at the hotel reception, in a public setting, which left me extremely embarrassed. I informed him that I would provide my feedback through the official channels, which I did. Due to personal reasons, as well as having a significant amount of luggage and professional commitments in the city, I decided to extend my stay at the same property, despite the discomfort I had already experienced. In hindsight, this was a mistake. On Monday, after confirming the extension of my stay through Booking and also via message to the hotel’s official channel at 10:00 a.m., with the reservation duly confirmed and paid, I received a call from the manager in my room stating that my stay had been terminated and that I was no longer welcome at the hotel. I explained that my stay was duly confirmed and paid, but he responded that it did not matter and that I had to leave immediately. This was worse than the initial issue we had , because he had 48hrs to inform us about this as we have sent them confirmation of the extension, or they could have told us that we won’t be allowed to stay at that hotel anymore before we even extended via email, text or the intercom in the rooms. I think the manager was waiting for that gotcha moment, which is a horrible trait in a manager. It became clear that this action was a direct retaliation for the feedback I had provided to him and on the Booking platform. I have never experienced anything like this in my life. I was forced to pack my belongings in a rush and find another place to stay, in the middle of professional commitments, due to a complete lack of professionalism, empathy, and customer care. There was a clear absence of basic customer service skills, active listening, and conflict management on the part of the manager. For all these reasons, I DO NOT RECOMMEND THAT YOU STAY AT THIS PROPERTY.