BG
Boitumelo G
1 reviews | Active since Jul 2025
07 Jul 2025, 15:00
Poor service
Bad experience on the Owner's wife, I feel that I was not threated fairly
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Replies (1)BG
Boitumelo G's updateReviewer Update
07 Jul 2025, 15:04B Gafane
28 minutes ago
New
On the 30th of June I booked at haartebees bush lodge 2, for 4-6th July 2025. On Friday the 4th we got there at 17:15. So as usually I called the owner's wife for clearity and to let them that we have arrived so they can take us through the process.
The lady answered the phone and asked me if I saw the email that was sent to with all instructions and I said yes and when I asked more questions she insisted that I must read my email.
We went back and forth then I hanged up the phone, then we went out to get food. As we were doing our mini shopping I get an email from booking.com stating that our booking has been canceled by the property, and then How so now? Okay we called back the lady then she acted as if she didn't not know anything about the cancelation and said she will investigate. After a few minutes my husband called her to ask what was going but instead of explaining she told my husband how rude I was and even threatened that should I go and write a bad review about their place on booking.com she will block imagine.
Later my husband spoke to husband as well, so the conclusion was we can stay there and as soon as we get our refund we must pay them, so we only slept for one night and initially it was 2nights so Saturday we decided to book another venue which we were very much satisfied about it.
Throughout this encounter no one came to check up on us to see if we are settled we left there without seeing the owners of the place.
I think booking.com should remove them from their list.
The wife doesn't not know how to treat customers.
The conclusion was we can sleep there for a night and as soon as the we get our refund we must pay them for one night, now they go on saying we slept there for free and my husband paid them, and they now telling us that we must remove the bad review from booking.com.
28 minutes ago
New
On the 30th of June I booked at haartebees bush lodge 2, for 4-6th July 2025. On Friday the 4th we got there at 17:15. So as usually I called the owner's wife for clearity and to let them that we have arrived so they can take us through the process.
The lady answered the phone and asked me if I saw the email that was sent to with all instructions and I said yes and when I asked more questions she insisted that I must read my email.
We went back and forth then I hanged up the phone, then we went out to get food. As we were doing our mini shopping I get an email from booking.com stating that our booking has been canceled by the property, and then How so now? Okay we called back the lady then she acted as if she didn't not know anything about the cancelation and said she will investigate. After a few minutes my husband called her to ask what was going but instead of explaining she told my husband how rude I was and even threatened that should I go and write a bad review about their place on booking.com she will block imagine.
Later my husband spoke to husband as well, so the conclusion was we can stay there and as soon as we get our refund we must pay them, so we only slept for one night and initially it was 2nights so Saturday we decided to book another venue which we were very much satisfied about it.
Throughout this encounter no one came to check up on us to see if we are settled we left there without seeing the owners of the place.
I think booking.com should remove them from their list.
The wife doesn't not know how to treat customers.
The conclusion was we can sleep there for a night and as soon as the we get our refund we must pay them for one night, now they go on saying we slept there for free and my husband paid them, and they now telling us that we must remove the bad review from booking.com.
BG
Boitumelo G's update07 Jul 2025, 15:04
Reviewer Update
B Gafane
28 minutes ago
New
On the 30th of June I booked at haartebees bush lodge 2, for 4-6th July 2025. On Friday the 4th we got there at 17:15. So as usually I called the owner's wife for clearity and to let them that we have arrived so they can take us through the process.
The lady answered the phone and asked me if I saw the email that was sent to with all instructions and I said yes and when I asked more questions she insisted that I must read my email.
We went back and forth then I hanged up the phone, then we went out to get food. As we were doing our mini shopping I get an email from booking.com stating that our booking has been canceled by the property, and then How so now? Okay we called back the lady then she acted as if she didn't not know anything about the cancelation and said she will investigate. After a few minutes my husband called her to ask what was going but instead of explaining she told my husband how rude I was and even threatened that should I go and write a bad review about their place on booking.com she will block imagine.
Later my husband spoke to husband as well, so the conclusion was we can stay there and as soon as we get our refund we must pay them, so we only slept for one night and initially it was 2nights so Saturday we decided to book another venue which we were very much satisfied about it.
Throughout this encounter no one came to check up on us to see if we are settled we left there without seeing the owners of the place.
I think booking.com should remove them from their list.
The wife doesn't not know how to treat customers.
The conclusion was we can sleep there for a night and as soon as the we get our refund we must pay them for one night, now they go on saying we slept there for free and my husband paid them, and they now telling us that we must remove the bad review from booking.com.
28 minutes ago
New
On the 30th of June I booked at haartebees bush lodge 2, for 4-6th July 2025. On Friday the 4th we got there at 17:15. So as usually I called the owner's wife for clearity and to let them that we have arrived so they can take us through the process.
The lady answered the phone and asked me if I saw the email that was sent to with all instructions and I said yes and when I asked more questions she insisted that I must read my email.
We went back and forth then I hanged up the phone, then we went out to get food. As we were doing our mini shopping I get an email from booking.com stating that our booking has been canceled by the property, and then How so now? Okay we called back the lady then she acted as if she didn't not know anything about the cancelation and said she will investigate. After a few minutes my husband called her to ask what was going but instead of explaining she told my husband how rude I was and even threatened that should I go and write a bad review about their place on booking.com she will block imagine.
Later my husband spoke to husband as well, so the conclusion was we can stay there and as soon as we get our refund we must pay them, so we only slept for one night and initially it was 2nights so Saturday we decided to book another venue which we were very much satisfied about it.
Throughout this encounter no one came to check up on us to see if we are settled we left there without seeing the owners of the place.
I think booking.com should remove them from their list.
The wife doesn't not know how to treat customers.
The conclusion was we can sleep there for a night and as soon as the we get our refund we must pay them for one night, now they go on saying we slept there for free and my husband paid them, and they now telling us that we must remove the bad review from booking.com.