fF
fatman F
1 reviews | Active since Apr 2016
26 Jul 2022, 09:29
Poor service and communication
The H2O Somerset West branch provides poor service. I am trying to get a qoute to service my under counter filtration system and repair of the bulk tank tap which is leaking. They were fast in sending a most confusing qoute that did not cover the repair of the bulk tank tap. I have contacted them twice on this matter and every time they say they will contact their HQ and get back to me immediately. Obviously their immediately differs from mine as I have not received any feedback or communication from them.
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H2o International's replyOfficial
26 Jul 2022, 11:22Dear Malan P, Thank you for bringing this to our attention. We have communicated same to the franchisee in question. The issue is that the system is not a H2O|BWT system which makes it difficult to source parts to repair same, all the replacement filters is the same (generic 10") so they fill work but other components might be an issue to source. The branch continue to search and will be in touch with you when they find same.
H2o International's reply26 Jul 2022, 11:22
Official
Dear Malan P, Thank you for bringing this to our attention. We have communicated same to the franchisee in question. The issue is that the system is not a H2O|BWT system which makes it difficult to source parts to repair same, all the replacement filters is the same (generic 10") so they fill work but other components might be an issue to source. The branch continue to search and will be in touch with you when they find same.