H2O International

We took out a water cooler contract from this company @ Canal Walk after visiting their store.

They delivered the machine to our offices and we used it for over a year and a half. Service levels started dropping a lot and they changed the delivery days etc.

So we ordered a R5500 plumbed-in machine also from H2O by calling the number on their website thinking at least if we buy it and have it installed the service can only be bad once when they install.

We then cancelled our water bottle cooler contract.

Surprise we were billed 3 months cancellation fee which we paid just to get away from this company. Even though we just gave them R5500 in installation on new machine, plus future service and cartridges. (How short sighted.)

They later told us that they are all separate franchises and have nothing, absolutely nothing to do with each other. The General manager Heather Philips offered no apology at all and just got defensive saying that her staff was new.

This is what the consumer protection act is trying to prevent. These companies hiding behind franchising. Be warned they are unscruplulous and are just interested in an up-sell.

No decent company who got 1.5 years subs and fees and a new machine sale and future cartridge sales and services from a client should need to enforce penalty fees like this - if they do, you are dealing with sharks.

Be Warned - Think twice about taking water services from them.